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Quality and Satisfaction

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Patient and Visitor Comments and Complaints/Grievances

Miami Valley Hospital (MVH) has a strong commitment to the resolution of complaints. We welcome your comments, complaints, and suggestions regarding our care or service. Patients, families, and visitors are encouraged to share their concerns with the nurse, nurse manager, or supervisor responsible for their or a loved one’s care. You can also receive assistance from the Patient Experience Department Monday through Friday from 8:00 a.m. through 4:30 p.m. at extension 2666 (208-2666) or by contacting the Administrative Officer on evenings, weekends, or holidays.

Patients have the right to file a grievance for any situation that remains a continuing source of dissatisfaction. Please contact the Patient Experience Department at extension 2666 (208-2666) for more information on the specific nature of this process. 

Taking Your Complaint to the Next Level

Patients also have the right to file a complaint with the Joint Commission or the Ohio Department of Health, regardless of whether you choose to first use MVH’s complaint or grievance process.
 
You may contact the Joint Commission at (800) 994-6610 or www.jointcommission.orgOff Site Icon or write to:

Office of Quality Monitoring, Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Il, 60181.
 
To contact the Ohio Department of Health (ODH), call the ODH hotline at (800) 342-0553 or write to:

Ohio Department of Health, PCSU - 2nd Floor
246 North High Street, P.O. Box 118
Columbus, OH 43216-0118.

Content Updated: May 21, 2015


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