Insurance

If you have health insurance, the Miami Valley Hospital (MVH) Patient Financial Services staff will bill your insurance provider, Medicare, and any supplemental health insurance you have. After your primary insurance provider has paid, your secondary insurance will be billed.

Find more information about MVH’s billing process.

See an example of a billing statement. To open this form you’ll need Adobe® Acrobat Reader®, which you can download for free.

Updating Your Insurance Information

If you need to provide us with any financial or insurance information, or if you have concerns about insurance filing, you may contact us in person at the MVH cashier’s office, located in the main office on the first floor, near the main elevators on your right. Office hours are from 8:00 a.m. to 5:00 p.m. The phone number of the cashier’s office is (937) 208-8000, ext. 2283 or 2254.

Outside the hospital, contact us by telephone at (937) 208-2777 or toll-free at (800) 544-0630 Monday-Friday, 8:00 a.m. to 4:30 p.m.

Please be ready to give the account number shown on your bill to the representative.

Supplies and Services Not Covered by Insurance

Your private insurance, Medicare, or Medicaid benefits may not pay for some supplies and services you receive at the hospital. The hospital is required to bill you for these items after the insurance company processes the bill. If you have questions about what your insurance will pay, please contact your insurance company. For Medicare enrollees, visit Medicare's website for a complete list of services and supplies covered by Medicare. Look at the document entitled Your Medicare Benefits.
 
How to Dispute a Claim

If a health care treatment or service was denied, reduced, or terminated by your health plan, you should appeal first to your insurance provider. After you have completed your health insurance provider’s internal review process, you may have the right to appeal or file a complaint with the Ohio Department of Insurance. To find out more, contact the Ohio Department of Insurance.

Insurance Terms

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