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Patient and Visitor Info

Visitor Information

Tobacco Free Campus

In keeping with Premier Health's commitment to providing the highest quality care in a healthy, safe environment, all Premier Health buildings and grounds are tobacco and smoke free. We appreciate your cooperation and thank you for respecting our commitment to a healthy community.

Visiting Privileges

Premier Health believes that family and friends play an important role in a patient's recovery. As part of this, we grant full and equal access to anyone you or your support person feels is appropriate. Our visiting guidelines are designed to enable consistent care of patients, and promote a sense of safety and security among patients, family, and staff.

Family members and significant others, including but not limited to a spouse or domestic partner (including a same sex domestic partner), are welcome 24 hours a day. All other friends are encouraged to visit between 8:00 am and 8:00 pm In the interest of patient safety, children under the age of 14 must be accompanied and supervised by an adult at all times. Visitors should maintain a quiet environment and avoid unnecessary noise, a friendly reminder that Quiet Time is observed from 2:00-4:00 pm daily.

All visitors are asked to please:

  • Respect the patient's need to rest and keep visits within appropriate time frames
  • Help prevent the spread of infection by washing hands frequently and following all other infection control policies
  • Cooperate if you are asked to leave the room during tests or treatments

Learn about the options at the Market Café.

Infection Control Guidelines For Visitors

  • For infection control purposes, visitors and visiting hours may be restricted in the presence of a community-wide infectious disease. People with fevers, or other indications of contagious disease should not visit patients. For safety reasons, visitation may be limited when the patient is in isolation precautions.
  • The Infection Control Practitioner may restrict visitors and visiting hours in the presence of a community-wide infectious disease.

Visitation Guidelines for Children

  • Any child who has had recent exposure to communicable diseases (chicken pox, influenza, measles, mumps, tuberculosis, etc) may not be brought to the hospital to visit. Visiting children should be current on their immunizations.
  • At times, such as during flu season, Premier Health will restrict visitation by children. If visits by children are being restricted, information will be available at the top of this

Special Visiting Guidelines

Emergency Trauma Center

Visitors are permitted in the treatment rooms to visit patients at bedside. Visitation will be limited to two individuals per patient. The information staff or security officer at the entrance to the treatment area will provide clip-on badges identifying the bed number of the patient. Visitors must wear these badges at all times while in the treatment area.

All visitors will be screened through a metal detector prior to entering the Emergency and Trauma Center treatment area.

During times that family or friends are not physically with the patient at bedside, the visitors will be asked to wait in the Emergency Trauma Center Waiting Room.

Adult Intensive Care Units

Hours of Operation: General visiting hours for ICU are 11am-8pm. This includes the Heart and Vascular Intensive Care (HVIC), Medical Intensive Care, Neurosurgical Intensive Care and the Burn Center. Flexible visitation is available for immediate family members. Patients may have three visitors at a time. Please see the ICU staff for more detailed information. Visits by children under 13 years of age must be approved by the nursing staff ahead of time.

Telephone: Call (937) 208-9450(937) 208-9450 to speak to the patient care representative in the ICU Waiting Area.

Behavioral Health Unit

Visitation hours are 3:00 to 5:00 pm daily. Patients may have two visitors at a time.

Maternity (Berry Women's Center)

Visitation is permitted 24 hours a day. Family-centered visitation is encouraged in all phases of care. Visitors must obtain a visitor badge from the Berry Women's Center Information Desk and display the badge at all times. Visitors without a badge should be directed to the Information Desk. The patient's children may visit during general visiting hours. All other children must wait in designated waiting areas on each unit and must be attended by an adult. The patient may have four visitors at a time in addition to the support person.

Neonatal Intensive Care Unit

Open visitation is permitted 24 hours a day. However, during physician rounds, visitation is restricted for patient confidentiality reasons. The time of physician rounds is posted at the entrance of the unit. Friends and relatives over age 14 may visit when accompanied by the parent. Visits should be limited to 10 to 15 minutes each hour. No more than four visitors may be at bedside at anytime except under special circumstances as discussed with the primary nurse.

Hand washing is necessary upon entry to the nursery and prior to contact with your baby. Please understand that there may be times and situations when visitation is limited for the overall safety of your child and the other infants.

Grandparents may visit unaccompanied by the parent or support person.

Visitors must obtain a visitor badge from the Berry Women's Center Information Desk and display the badge at all times.

Visitors without a badge should be directed to the Information Desk before being permitted in the Neonatal Intensive Care Unit.

After Hours

To ensure a safe environment for family members, patients, and our employees, we restrict evening access to the facility. A Visitor Pass required to visit patients during this time.

Calling Patients

Each patient telephone has its own direct-dial number. Patients are encouraged to give their number to family and friends so they may reach them directly without going through the hospital switchboard. Incoming calls to patient rooms are not accepted before 7:00 am or after 10:00 pm.

If you do not have a patient's direct-dial number, call the patient information number at (937) 208-2048(937) 208-2048 or (800) 544-0630(800) 544-0630. You will be provided with the patient's direct number and/or connected to the patient's room.

Sending mail, flowers or gifts

Mail and flowers are delivered to patient rooms by hospital volunteers. Due to patient privacy and confidentiality laws, no deliveries will be made to patients who have chosen not to be listed in the hospital's hospital directory. Deliveries will not be forwarded to patients who have been discharged.

Flowers are not permitted in the following areas: Burn Unit, Heart and Vascular Intensive Care, Blood and Marrow Transplant Unit, Medical Intensive Care, Surgical Intensive Care, Neuroscience Intensive Care, and Neonatal Intensive Care. Mail and flowers are delivered Monday through Friday. The mailroom is closed on weekends.

Content Updated: November 8, 2018

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